More Thought Required

My wife went for a hospital appointment yesterday, it was something respiratory so, before the appointment, she needed to get a chest x-ray. We got to the appointment and were immediately told to go to another department to get the x-ray.

When we got there, my wife was not on their list. Not even late, but non-existent! So there was a 30 minute wait while they tried to find out what was happening.

In the time we were waiting, three other patients arrived, all with the same story. All patients at this respiritory clinic, none of whom were expected by X-Ray.

So I’d I’d guess my wife and I weren’t just unlucky. I’d guess that this fuckup happens at many clinics, many weeks.

Respiratory and X-Ray appointments normally run hand-in-hand. So, you’d think their IT system would allow then to easily book both appointments at once. Apparently not.

I’ve got a lot of sympathy for the argument that our hospitals are starved of cash, but I don’t think cash is the only answer, there’s often just a basic lack of common sense.

It does make me wonder – I can’t be the only person who notices these flaws, and I’m not Brain of Britain. I wonder how many good people have gone into the NHS, have seen the problems and wanted to do something about them, and just been ground down by the system?

Author: Mister Bump UK

Formerly Stroke Survivor UK. Designed/developed IT systems for banks, but had a stroke in 2016, aged 48. Returned to developing from home, plus do some voluntary work. Married, with a grown-up, left-home daughter.

3 thoughts on “More Thought Required”

  1. Reblogged this on Mister Bump and commented:

    Yay, it is Friday again, and Fandango has just published his Friday Flashback post. The idea is that he picks a post from this day in a previous year, to give newer readers a better insight into what does and doesn’t make him tick.

    I have always liked that idea, so shall also post my own reminiscence. As much as anything, it reminds me of where I was, where I am now, and how far I have come. Hopefully, you will find it entertaining along the way.


    Hahaha, I read a post the other day by a (presumably British) blogger who was indignant that people criticised our NHS, so this flashback is quite à propos.

    This is a something-and-nothing post, I was obviously peeved enough at the time to write about it, although can’t really remember the appointment.

    But it is nevertheless part of the reason. The NHS will boast about the big things they get right, but often the trivial things are very slapdash. While they might be small individually, trivial things probably make up 99% of people’s overall “user experience”.

    When people are basically saying, “your time is worthless”, I find that quite annoying.

    From 2 years ago.

    Like

    1. Somebody like a receptionist will be quite poorly paid. But in general it is very difficult to fire anybody from the NHS. So it all adds up to people who are not necessarily very motivated to provide good service to people… A lot of them wouldn’t last 5 minutes in the private sector.

      Liked by 1 person

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